Last Updated: April 24, 2025

SmartGrant Ltd. (“Company,” “we,” or “us“) is committed to respecting your privacy and protecting it in accordance with this Privacy Policy.

Our Privacy Policy is guided by the ten fair information principles outlined in Canada’s Personal Information Protection and Electronic Documents Act (“PIPEDA”), specifically:

1. Accountability
2. Identifying purposes
3. Consent
4. Limiting collection
5. Limiting use, disclosure, and retention
6. Accuracy
7. Safeguards
8. Openness
9. Individual access
10. Challenging compliance

This Privacy Policy outlines how we collect, use, and protect your personal information when you access or use https://smartgrant.ca/ (the “Website”), including any content, features, and services provided through the Website, whether you’re browsing as a guest or using it as a registered user. It applies to any personal information collected through the Website, as well as through email, text messages, forms, or other electronic communications between you and the Website.

Please review our Privacy Policy before using the Website. By accessing or using the Website, you agree to be bound and abide by the Privacy Policy. If you do not agree, do not use the Website. 

Personal Information

Under PIPEDA, personal information includes any factual or subjective information, recorded or not, about an identifiable individual.

Personally identifiable information may include, but is not limited to:

1. Email address
2. First name and last name
3. Organization
4. Phone number
5. Address, City, Province, Postal code
6. Usage Data and Cookies

Collection of personal information

We collect personal information only through lawful and fair methods, and only to the extent necessary for legitimate purposes that have been clearly identified and for which consent has been given.

Information You Provide to Us:

Our Website provides multiple places for users to share information with us. This includes completing forms on the site, using contact forms to communicate, using the search features, submitting comments or other feedback, and providing details when subscribing to the Website.

We use the information you provide to deliver the requested services, enhance our overall performance, and share relevant updates with you.

Information We Collect Through Automatic Tracking Technology:

As you navigate our website, we may use automated data collection tools—such as Google Analytics, Google Tag Manager, and Active Campaign—to gather certain details about your device, browsing behavior, and interaction patterns. This may include information like your geographic location, how you navigate through our website, and any communications between your device and our site. We may also collect technical data such as the type of device you’re using, your internet connection, IP address, operating system, and browser type.

We automatically collect certain information for statistical purposes, and this data does not include personal information. It is used to help us improve our Website and service offerings. If you voluntarily provide personal information, our systems may associate it with the automatically collected data.

Use of Cookies and Pixels:

Our Website uses standard technologies such as cookies and server logs to gather data about how visitors interact with our site. This information may include the date and time of your visit, the pages you viewed, the duration of your stay, the websites you visited immediately before and after ours, and your IP address.

The Company may use technological alternatives to cookies, such as social media pixels. These pixels enable social media platforms to track users’ activity on external websites and customize the advertisements shown to them while using those platforms. The Company will use such pixels in accordance with the policies of the respective social media networks.

Third Party Use of Cookies:

Certain content or applications on this Website may be provided by third parties, such as advertisers, ad networks, content providers, and application developers. These third parties may use cookies, web beacons, or other tracking technologies—either alone or in combination—to gather information about you as you interact with our site. This data may be linked to your personal information or may include personal details collected about your online behavior across different websites and services over time. Their goal is often to deliver interest-based advertising or other personalized content tailored to your preferences. 

Email Information:

If you choose to contact us via email, we may keep your message, your email address, and our replies. We protect this information with the same security measures we use for data collected through our website, mail, or phone. This also applies when you register on our site, fill out a form using your email, or make a purchase. For more details, please refer to our email policies below.

Email Policies:

We are dedicated to protecting your email privacy. We do not sell, rent, or share our subscription lists with third parties, and your email address will only be disclosed if required by law.

All emails we send comply with the Canadian Anti-Spam Legislation (CASL). Each message clearly identifies the sender and includes contact information. Additionally, every email provides simple instructions on how to unsubscribe from our mailing list. If you no longer wish to receive our newsletter or promotional content, you can opt out at any time by clicking the unsubscribe link included in the email. 

How we use your information?

We use personal information to operate and present our Website and its content, deliver information and offers about our products and services, manage your subscriptions and purchases, fulfill contracts between you and our Company, support our business operations, provide customer service, and offer additional items and services to current and potential customers.

Disclosure of Information

We do not sell, rent, lease, or otherwise share any information collected—whether automatically or through your voluntary submission.

We may share your personal information with our subsidiaries, affiliates, and service providers to help deliver our services to you.

We may share your personal information with third parties, such as legal counsel or collection agencies, when required to enforce our Terms of Service or any other agreement between you and the Company.

We may share your information with any successor or assignee in connection with a merger, divestiture, restructuring, reorganization, dissolution, or any other sale or transfer of all or part of the Company’s assets or business.

We may disclose information when we are legally required to do so, when we believe in good faith that such disclosure is necessary to comply with the law, protect our legal rights, or respond to a court order or other governmental request.

Security Measures

We implement appropriate security measures to safeguard personal information from loss, theft, unauthorized access, disclosure, use, or modification. These measures are tailored to the sensitivity, volume, format, nature, and storage method of the information and may include physical, organizational, and technological safeguards. Examples include secure premises, restricted access to files, security software, firewalls, and robust password and security protocols. Please note that while we take data security seriously, email is not a fully secure method of communication.

Information Updates and Error Correction

Because we use your personal information to deliver our products and services, it’s important that its details are accurate and current. If your information changes or you notice any inaccuracies or missing details, please let us know so we can update our records accordingly.

Personal Information Access

We will respond promptly to any request for access to your personal information and will inform you of any applicable fees before retrieving the records. However, we will not respond to requests that are frivolous, vexatious, or repetitive. In some cases, we may be unable to provide access to certain personal information we hold about you.

Changes to Privacy Policy

Our Privacy Policy may be updated periodically without prior notice. We encourage you to visit our Website regularly to review the most current version.

Questions or concerns

If you have any questions or concerns regarding our Privacy Policy, please contact us at: 

SmartGrant Ltd.
PO Box 662
Gibsons, BC, V0N 1V0, Canada
604-840-1213
info@smartgrant.ca